I got a letter from my internet service provider today.
And the title of the letter read: “Your broadband will be faster and a little more expensive”. Yes, it does actually say that. I couldn’t help laughing a bit and thinking ‘of course, not surprising one bit’. :)
The rest of the letter goes on to tell me that they will be increasing my broadband speed from 10 MB/1 Mbit to 12 MB/1 Mbit. And charging me of course for it. I can however still manage to revert to my old speed - and if I do it before June 30, 2009, it’s absolutely free. You can sense the irony I have in my voice here don’t you ;)
What a band of sneaky, low-life people behind such an endeavor.
They do this a couple of times a year. Switch my broadband speed to a something higher. It’s always free to begin with, so you won’t complain. Then they begin to charge you. However this time there’s no “free trial period”. It’s just up’ing it right away.
I’ve had this internet service provider for 2½ years and I ordered 2 MB/512 kbit back then. And I still want 2 MB/512 kbit now. But in the meantime they’ve managed to change my broadband speed probably 8-9 times. I’ve called them and changed it back 4-5 times. Whenever that I could see that I had to dish out more cash. And I’ll definitely be calling them about it this time (so I guess that’s 6 times then).
I just want an internet service provider that could give me 2 MB/512 kbit back then and keep giving the 2 MB/512 kbit until now. Steadily and stabile. Not all this up and down switching of prices and speeds. I pay my bills to them stable and steadily every month and have done so always throughout these past 2½ years with no exception. I’d at least think I deserve the the common decency to get this sort of stability in return. Man, if I paid my bills the way they switched their prices I’d definitely be going to court by now.
Well, I guess that’s just the way of the free market, and something we’ll have to live with. They have a right to change their prices as much as they want (and thank goodness for that:) as long as they give the consumers a choice - as to whether or not they want to buy the product.
They do make it difficult though ;) As difficult as possible. And sometimes as confusing and non-transparent as possible. But with a little critical judgement and old fashion common sense, you can very often quite quickly see and spot through all the bullsh*t and see what they’re really saying. And what it is they want. From you.
** Here’s a reminder to self to call them on Monday.